Resume

Problem solver and strong communicator and loves working in a team environment. Motivated by helping others succeed and seeking to leverage skills in order to be a software engineer.

Work Experience

Mabl

Technical Support Engineer | June 2023

The Customer Support team strives to help customers release higher quality software with the use of mabl.

Pantheon Systems

Developer Advocate | November 2021 to December 2022
The Developer Advocacy team at Pantheon works to attract, educate, and inspire developers in their adoption of the WebOps movement. Aided in development workflows via private consultations. Prototype projects and technical integrations using the Pantheon platform and tools in the broader ecosystem

Pantheon Systems

Customer Success Engineer | July 2019 to November 2021
Provide application level support for WordPress and Drupal powered sites as part of the Diamond/Premium support team. Troubleshoot and debug performance of WordPress/Drupal bottlenecks including plugin/module workarounds, modifications, and external solutions that complemented the platform. Reported platform issues and document internal processes using Jira and Confluence.

WebDevStudios/Maintainn

WordPress Support/Developer | September 2018 to June 2019
Provide site maintenance and updates to plugins, themes, and WordPress core for enterprise level clients using composer and version control with a deployment system.

Elegant Themes

WordPress Junior Developer | July 2017 to July 2018
Resolved ReactJS, PHP, jQuery, CSS, HTML assigned issues using Git with a distributed company workflow of pull requests and issue resolution using Zenhub for project management.

WebDevStudios/Maintainn

WordPress Support/Developer | September 2016 to April 2017
Built custom functionality for sites, updated plugins, themes, core on a weekly basis using 3rd party services like ManageWP, FileZilla. Communicated using Slack and replied to client email via HelpScout.

WP Site Care

WordPress Support Technician | April 2016 to July 2016
Troubleshoot plugin and theme related issues on client sites. Performed Asana assigned daily tasks with a distributed team.

Starbucks

Barista | May 2007 to April 2016
Learn about and promote products and promotions. Work with a diverse group of people to encourage a welcoming, genuine, community driven 3rd place for customers.

Volunteering

WordPress Theme Reviews

December 2011 to present
Reviewed PHP, CSS, JavaScript code for themes submitted to WordPress.org making sure they adhere to code standards and review requirements.

WordPress Support Forums

December 2011 to present
Provide answers, solutions, code, and help moderate topics.

WordCamps

• 2019 – Lead Organizer for WordCamp Sacramento
• 2018 – Volunteer Organizer for WordCamp Sacramento
• 2017 – Organizer for WordCamp Sacramento
• 2016 – Organizer for WordCamp Sacramento
• 2015 – Helped in registration, happiness bar at WordCamp Sacramento
• 2014 – Rolled shirts day prior to WordCamp San Francisco, swag store, hand out shirts

WordPress Core

• 2013 – Documentation fixes

Project Contributions

• Query Monitor documentation
• Health Check plugin
• Maintainn Tools plugin
• Doing it wrong theme

Skills